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• Learn the new documentation requirements of the different ISO 14001:2015 clauses, thus, enable the participants to
compare their current system vis-a-vis the requirements.
• Learn how to prepare and draft quality manual, procedures and work instructions, and forms.
• Develop a EMS documentation and implementation plan.
Recognized the link between assertiveness, confidence and self-esteem.
Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
Deal with criticism, confrontation, anger, and negativity effectively and positively.
Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
Develop techniques for better working relationships using assertiveness.
