MCIAA, on Becoming ISO-Certified. A Success Story Worth Sharing.

Our recent success on the ISO 9001:2015 certification of Mactan Cebu International Airport Authority is a story to be told, and retold. This is another classic example of overcoming barriers and obstacles toward a particular goal.

AGF Consulting Group was tasked to work with MCIAA’s core group in identifying the requirements and expectations of the airport’s stakeholders along with mapping risks, opportunities and actions plans, as stipulated by the new ISO 9001:2015.

It seemed like a daunting challenge at the beginning, considering the expansive scope of the airport’s operations and its various regulatory requirements, not to mention the apprehension of its process owners in embracing quality in their day-to-day work.

Prior to engaging AGF Consulting Group, MCIA had previously planned and implemented its quality management system but was sidelined by other pressing issues. Confusing documentation, lack of understanding and absence of a clear roadmap to certification were among the few setback that placed the project out of its track.

AGF’s dedicated team of consultants and auditors had to ensure that a thorough gap assessment is completed prior to planning the quality management system and its certification. A methodology dubbed as C.E.R.T.I.F.Y, designed and developed by AGF Consulting Group, is a proven series of activities spread across a roadmap toward a successful ISO certification.

Like we said, it is a story worth sharing again and again. So here’s a short article recently published in the leading daily local news, Sunstar Cebu.

MCIAA gets ISO-certified

KATLENE O. CACHO

November 8, 2018

LAPU-LAPU City’s tourism industry is expected to benefit from the Mactan-Cebu International Airport Authority’s (MCIAA) International Organization for Standardization (ISO) certification.

MCIAA General Manager Steve Dicdican received the certification last Oct. 25 after meeting requirements for the quality management system and passed the accreditation process for government quality management committee.

The certification is expected to make the internal processes of the MCIAA more efficient.

This is also why Lapu-Lapu City Tourism Officer Hembler Mendoza believes they will reach their target of 11.7 million local and foreign tourists. Mendoza said that 81 hotels in Lapu-Lapu City are already 90 percent booked.

He said the certification has helped the city because they have received good feedback from passengers and tourists about the improved services of the airport. (FROM FMD OF SUPERBALITA CEBU)